Simon Schultz changelog.com/posts

Why everyone should read support emails

What would happen if everyone in your company was reading and responding to incoming support emails? In this post, Simon Schultz shares why he spends more time on incoming support emails than internal reports, plus six good reasons you should do so as well. I love my numbers, and I love my spreadsheets, but the heart and soul of all the great people using and being in contact with your service, product and company are too often buried somewhere in a soulless column in your beloved spreadsheets. Valuable insights, information, and data are too often ignored and forgotten.

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Adam Stacoviak changelog.com/posts

The founders of Octobox are "walking a tightrope" as they move towards sustainability

Building an open source business is hard. Octobox co-founders Andrew Nesbitt and Benjamin Nickolls know this all too well. They’re walking a preverbal “tightrope” with the introduction of new pricing in order to move towards sustainability. By all accounts, Octobox is a success. It’s a thriving open source project that’s being adopted by the software community using GitHub. It has a growing community of maintainers and contributors. Organizations like Shopify run company-wide instances for their own use. Octobox is also run as a SaaS that hosts more than 11k users. But there’s one tiny little problem…Octobox is not sustainable (yet).

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Adam Stacoviak changelog.com/posts

The Cryptography Research Group at Microsoft released Microsoft SEAL to encrypt and secure sensitive data in the cloud

If you’ve been watching the news, you know that the latest data breach involved Marriott exposing 500 million guest reservations from its Starwood database. The kicker is that the unauthorized access to the Starwood guest database stretches back to 2014. That’s FOUR YEARS of unfettered access to this database! It’s breaches like these that helped motivate the team at the Cryptography Research Group at Microsoft to be “extremely excited” to announce the release of Microsoft SEAL (Simple Encrypted Arithmetic Library) as open source under the MIT License.

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Adam Stacoviak changelog.com/posts

👋 Welcome Tim Smith!

I’m excited to welcome Tim Smith as our newest team member and Senior Producer. Tim joins the team to help us take our podcasts and films to the next level. I’ve known Tim for many years (since 2012) and I’m truly excited to have him on our team to help us continue to grow and produce some really awesome content. Please take a moment to hop in Slack and say hi to Tim or send a tweet his direction.

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